We want you to be 100% fully and completely satisfied when you do business with us. Please contact us to obtain a return merchandise authorization number (RMA). We will arrange pick-up of the product at no cost to you. The product must be returned in the same condition as when it arrived. You can return your stock product for any reason within 30 days of delivery and obtain a full refund. ![]() Shipping & Delivery to CanadaĪssurePak has a 30-Day Money Back Guarantee on stock products ensuring your complete satisfaction. Please call or email us for a quote on freight and transit times. We can ship to most destinations in Puerto Rico, Hawaii and Alaska. Shipping & Delivery to Puerto Rico, Alaska and Hawaii By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in good condition. ![]() If you do not notate any damages on the delivery receipt, we cannot guarantee any reimbursement for damages. Therefore, it is very important to notate all damages on the delivery receipt. Unfortunately damage may occur occasionally during transit and we need to file a claim with the delivery company/carrier for these damages. We provide great attention to packaging for each order we ship. If possible, take pictures of the damaged items and packaging Keep the damaged packing materials for inspection Notate the damage on the delivery receipt before signing If you are arranging freight with your common carrier (LTL or FTL), please email a copy of the Bill of Lading 24 hours in advance of the pick up date to any item or packaging is damaged or missing, when available, especially for common carrier LTL shipments, please follow the procedures below: If you would like to arrange a pick up outside our normal pick up hours, please email or call us 24 hours in advance so we can have your order ready earlier. Our normal preferred pick up day and times are Monday - Friday from 2:30pm to 4:30pm EST. Smaller orders less than 150 lbs - UPS Ground or USPS (Post Office)Ĥ. Pick up at Assure Pak's Warehouse ("Customer Pickup") - Please call or email to arrange a pick up date and time. Most common delivery/pick up options (within the continental USA):ġ. Commercial Delivery ("Commercial Delivery") - LTL/FTL Common Carrier (ie UPS Freight, Central Transport, R&L Carriers)Ģ. Curbside Residential Delivery ("Residential With Liftgate") - LTL Common Carrier (ie UPS Freight, Central Transport, R&L Carriers)ģ. For full ocean container orders (20' or 40'), we manage the entire shipping process (origin drayage, ocean freight and local drayage) right to your door. We ship on pallet/skids orders via Common Carrier LTL/FTL (less than truckload/full truckload freight), smaller orders generallly less than 150 lbs ship via UPS/Fedex Ground or USPS. ![]() Shipping (Pick up) & Delivery within the Continental USA.
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